I understand that the chip they use is limited and does not test many mutations in the haplogrups tree.
For example, I found the L13 mutation in Y-data missing the intermediate mutations between G-P303 and G-L13. That's because they do not test some intermediate mutations.
Can you say something about the autosomal result you received? I received 19% NW Europe including England. Surprisingly, because all the ancestors I know, are from southern Romania. East Balkans 57% and 3% West Balkans (I expected more). About 16% Southern Europe. Pannonia 3% is included in the Aegean cluster, and 2% NE Europe.