Why did my living DNA test fail twice

shinyDust

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Location
Tirana
Ethnic group
Illyrised Gallo-Roman
Y-DNA haplogroup
R1b U152
mtDNA haplogroup
H5
What could have caused that.
I know and i am certain that i followed each step cautiously and yet they weren't able to yield any results from the swab.
I decided to give my test another round and see if they manage to get something out of it this time around.


Anyone who's familiar with this stuff can tell me?
Is it really just me being unable to shed enough cheek cells?
 

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