The Belgian comapny Vanden Borre, one of the largest retailer household appliances and electronics in the country, has just released a sustainability barometer for household appliances. This barometer is based on two indices: reliability (calculated from the number of devices under warranty that were repaired in 2020 by the Vanden Borre after-sales service compared to the total number of devices sold) and repairability (calculated on the basis of spare parts availability).

To the best of my knowledge this is the first time a retailer creates such a rating system based on actual nationwide data for after-sales repair requests. Considering the millions of appliances used to create the barometer, the data should be valid internationally (at least within Europe, since models might differ elsewhere).

Here are the top 3 brands (most reliable and repairable) for a few selected appliances. Note that Siemens and Bosch have long partnered to make electric appliances and sell essentially the same products. Zanussi and AEG are part of the Electrolux group.

Washing machines

  1. Zanussi
  2. Bosch
  3. Electrolux


Tumbe dryers

  1. Siemens
  2. Bosch
  3. Electrolux


Dishwashers

  1. Siemens
  2. Bosch
  3. Miele


American fridge

  1. Siemens
  2. Haier
  3. Proline


Combi fridge-freezer (freezer at the bottom)

  1. Bosch
  2. Liebherr
  3. Samsung


Combi fridge-freezer (freezer on top)

  1. Haier
  2. Liebherr
  3. Bosch


Single door fridge

  1. Bosch
  2. Siemens
  3. Liebherr


Built-in oven

  1. Zanussi
  2. Bosch
  3. AEG


Built-in microwave

  1. Siemens
  2. Electrolux
  3. Zanussi


Induction hob

  1. Electrolux
  2. Siemens
  3. Bosch



Miele is the most expensive brand of household appliances. Their (considerably) higher prices have traditionally been justified by a high reliability and longer life. But apart from dishwashers this does not seem to be justified compared to other German brands like Siemens, Bosch and Liebherr, or the Swedish Electrolux group.

Brands like Whirlpool, Smeg, Beko, Bauknecht, Indesit, LG or Panasonic didn't make it to any top 3. Apart from a 3rd place in combi fridge-freezer, Samsung is generally not among the most reliable brands either. On the other hand the Chinese Haier scored particularly well for fridges considering its low prices.