Four and a half months later that day when my kit arrived to the lab, about two weeks ago, I got an e-mail from Dante Labs telling me the reports are ready.
I don't know what should I start with, as I have mixed feelings and the main one is they always listen to their customers but having a "patch up" policy and not a great product from all points of view ready out of the box.
The promised .bam and .fastq files are still to be delivered, if they will eventually-I hope so
, or I might have to order a hard drive and have them on a physical support. With Dante Labs everything is so relative from one kit to another, from one person to another the experiences vary quite a lot, I think each and everyone who ordered a test from them has their own specific experience with goods and bads.
Some experienced very long delays more than 8 months in some cases, some ordered a hard drive to have their .bam and .fastq files delivered on a physical format. Among these, some still waiting for the hard drive after more than 6 months, while others got their hdd quite quickly.Some others got their .bam and .fastq files in their account ready to be dowloaded quite quickly.
I got one initial report and 4 files(snp.vcf, indel.vcf, cnv.vcf and sv.vcf) ready to download, they call these files "raw results" which obviously they're not. Following instructions from a facebook group dedicated to Dante Labs customers, I was able to download other 5 files( raw.snp.vcf, g.vcf, raw.indel.vcf, sv.xls and cnv.xls) by modifying the URL name of the downloading file accordingly. Later these files became unavailable. But then after people starting to complain about it on that group, the lab created a form and those looking to have these last 5 files available will apparently have them unlocked. But.... only by using the same trick changing the URL and not by having direct links for download like for the 4 official files....wtf ???
Links to other two reports were not functional and the status of my kit was still "we received your kit " like 4 months ago, which was obviously 4 months old news.
Two months ago there was another form to be filled for those who wanted to have their results aligned to HG38. I filled that form but the vcf's I downloaded are all based on the obsolete HG19 ... I am really curious if/when I will get my .bam/.fastq will it be aligned to HG19 or HG38.
Some of the kits being sequenced by BGI in China, seems the raw files are there and it takes time Dante Labs to have em sent to the lab in Italy, I guess they get only these 4+5 files from BGI and maybe the .bam and .fastq ONLY if/when anyone asks specifically for these files.
One day ago I got another mail from them telling me about some new AI report which is to be purchased separately, but checking my account again today I just noticed the links to the 2 missing reports were fixed and I managed to download them.
My kit's status from "we received your kit" jumped over " QC completed" and "Sequencing completed" [it was obvious these stages were reached long time ago...] to " Report ready"... the very last stage.
I left more than a week ago to their customer support a message regarding my .bam and fastq files, got a very quick reply from the first line support telling me they escalated the ticket to the second level support..but no update since back then.
I have the feeling you always have to knock their door and ask for something which should be delivered from the very beginning.
Those from the facebook group who managed to get their bam and fastq files claim that some kits were sequenced at 150 bp while others at 100bp. Comparing the y-dna sequenced by Dante Labs/BGI with the ftDNA's BigY500 it appears the Dante Labs sequencing (BGI)is going 25-30% more in depth, being on par (if not a slight better) than newly introduced ftDNA BigY700.
Checking the header of my raw.snp.vcf file I determined that the actual date when the lab (BGI China) start sequencing my sample was back in mid April !!!! Took them more than 2 months to have my partial results in the lab !!!
As I said I have mixed feelings, it seems to be a great quality sequencing but it is spoiled by all kind of drawbacks and that feeling that you have to use pliers to pluck/to obtain what is advertised while product sold.
I think once they will be able to get rid of that "patching up" model of business they will have one of the best products on the market in terms of value for money spent.
I'll be back with an update once bam and fastq files available (could be days, weeks or many months from now)